Tips for cardholders

Be aware of the following facts:

• Put your signature on the back of your new card the moment you receive it.
• Keep your card in a safe place - never leave it in your car.
• Don’t write your account number on the card or signature panel.
• Notify us immediately if your card is lost or stolen card, and ask for a reference code - you’ll need it for later enquiries or disputes
• Your card in not transferable to any other person; don’t allow anyone else to use your card.
• Ensure that your own card is returned to you after a transaction.
• Never divulge your account number or PIN to unauthorised parties. (No-one, not even bank officials, will ever need to know your PIN number).
• Keep records of your transactions and report discrepancies immediately.
• Make sure your card is returned to you after purchases.
• Handle your card as if it was cash.
• Avoid placing your cards near devices that generate magnetic fields such as televisions, computers, cellphones, etc.
• Avoid remote or secluded ATMs and don’t use an ATM when you’re alone, or late at night.
• Never show strangers your card. Be sure no-one is looking over your shoulder while you key in your PIN at an ATM.
• Report suspicious behaviour by bystanders or unusual objects at an ATM, such as a camera or a false keypad fitted on top of the ATM keypad.
• Stand close to the ATM, thus reducing the chances of someone switching or snatching your card as it comes out.
• Never allow a bystander to call the number on your behalf.
• Don’t ask for or accept help from anybody at an ATM.
• Change you PIN whenever you think it has been compromised.
• Tear or shred personal information before throwing it away as identity thieves may pick through your trash or recycling bins to take over your personal information.